What is your return policy?

We hope that you are completely happy with your purchase from Clearly Loved Pets. However, if you wish to return an item, we will try and make the process as smooth as possible.

We do have a rather strict return policy because once the masking film has been peeled from the acrylic, we can't reuse it. Also pens that have been used, even just little bit, can't be resold due to sanitary reasons. Since we have a fairly strict policy, we require that customers sign off that they have read it at the time of purchase. 

Our Return Policy: 

Any product can be returned for up to 30 days after the date of purchase for a refund. Items must be unassembled (acrylic protective film still in place, parts have not been assembled), unused, and in the original packaging.  After 30 days, we do not accept returns or provide refunds, however, warranty provisions may apply. 

• Customers are responsible for return shipping costs, however we can provide a discounted label for approved returns.
• If you purchased a product from our website, we will need your order number
• If you cannot provide this, let us know, we can look it up.
• A sales receipt is required if you purchased a product from a retail store.
• For manufacturing defects, or missing or damaged parts, see our warranty section.
• Your refund will be issued in the same manner that payment was received.
• To return your purchase, please email us at info@clearlylovedpets.com or call (866) 921-2420.

Some customers that no longer need their pen will sell it on local market places such as Facebook Marketplace, Craigslist, or OfferUp.