Vianey Valdez

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  • Which pen should I buy?

    We recommend a medium pen - in general.  If your pup will be in the pen during a normal workday (8 hours), then having extra space is usually more comfortable.  You can add comfy items such as a be...

  • How much do the pens weigh?

    The pens vary in weight depending on size and height as follows:  Weight 27" height Small - 37 lbs Medium - 45 lbs Large - 51 lbs   36" height Small - 48 lbs Medium - 55 lbs Large – 65 lbs   Box Di...

  • Are your pens sturdy?

    The Lucidium Pens are made for small to medium breed pups weighing up to 40lbs.  They are not recommended for any pet that is aggressively trying to get out of the pen. The pens do not tip over due...

  • Do the panels scratch?

    The panels are scratch-resistant because acrylic is inherently scratch-resistant, but they are not "hard coated", which would make them very scratch resistant (and cost twice as much).  If your pu...

  • Do you make custom pens?

    We don't make custom designs, but there are lots of ways to customize our pens.   You can add a Universal Kit to create either a bump-out (a separate 2 ft x 2 ft space), or an expansion, which make...

  • Is the pen right for my larger breed puppy?

    Our pens are for small to medium breeds weighing up to 40 lbs and all puppies. With respect to large-breed puppies, there are some concerns. Our pens are heavy; a medium 36" height weighs 60 lbs an...

  • What do you suggest for flooring?

    People use all different types of flooring for their pens depending on their style and needs.  Vinyl flooring is available by the foot from stores like Home Depot and Lowes.  Washable rugs are a ni...

  • Can the Lucidium Pen be used for babies?

    No.  Our pens are not approved for use with human babies, kids, adults, or the elderly. 

  • Do you have a payment plan?

    Yes, we offer payment plans through Affirm, Afterpay, and Klarna.  You can find these listed in our payment options once you get to the payment section of the checkout process.  

  • What is your return policy?

    We hope that you are completely happy with your purchase from Clearly Loved Pets. However, if you wish to return an item, we will try and make the process as smooth as possible. We do have a rathe...